Privacy Policy

1. Introduction

Welcome to Auction Hub ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our peer-to-peer investment platform.

By using Auction Hub, you consent to the data practices described in this policy.

2. Information We Collect

Personal Information

When you register and use our platform, we collect:

• Identity Information: Full name, government ID number
• Contact Information: Email address, phone number
• Financial Information: M-Pesa details, transaction history
• Technical Information: IP address, browser type, device information
• Usage Data: How you interact with our platform

Automatically Collected Information

We automatically collect certain information when you visit our platform:

• Log files and usage details
• IP addresses and device information
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• Platform Operation: To create and manage your account, process transactions, and facilitate peer-to-peer investments
• Verification: To verify your identity and prevent fraud
• Communication: To send you important updates, security alerts, and support messages
• Improvement: To analyze usage patterns and improve our services
• Compliance: To comply with legal obligations and prevent illegal activities
• Security: To protect our platform and users from fraud and abuse

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

With Other Users

• When you are paired in a bid, we share necessary M-Pesa details with the counterparty
• Only information required for transaction completion is shared

With Service Providers

• Payment processors and financial institutions
• Cloud hosting and infrastructure providers
• Customer support and analytics services

Legal Requirements

• To comply with legal obligations or court orders
• To protect our rights, privacy, safety, or property
• In connection with business transfers or mergers

5. Data Security

We implement appropriate security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and monitoring
• Access controls and authentication mechanisms
• Secure server infrastructure with firewalls
• Regular security updates and patches

While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain business records for legitimate purposes

Financial transaction records are retained for 7 years as required by Kenyan law.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request copies of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Objection: Object to processing of your data
• Portability: Request transfer of your data to another service
• Withdrawal: Withdraw consent at any time

To exercise these rights, please contact us using the information below.

8. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Maintain your login session
• Remember your preferences
• Analyze platform usage
• Improve user experience

You can control cookies through your browser settings. However, disabling cookies may affect platform functionality.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our platform is not intended for users under the age of 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. Continued use of our platform after changes constitutes acceptance of the updated policy.

12. Contact Us